Syed Sulaiman Ali

Co-Founder & Chief Technological Officer

Sulaiman is the brain behind ZTS’s technical infrastructure. From implementing scalable systems to driving automation and efficiency, his work ensures our backend is as seamless as our service. But tech isn’t his only strength — Sulaiman is also known for creating a positive, collaborative work culture. His approach to employee experience fosters trust, motivation, and performance at all levels.

“Tech is only powerful when it empowers people.”

Career Timeline

2018-2022

Reliance – Insurance Claim Processor

Started in operations, handling claim processes with accuracy and compliance.

2018-2022
2022

Intouch CX – eSupport Officer

Provided Tier-1 customer support and efficiently handled Tier-2 escalations for Canadian clients across multiple channels

2022
2022-2024

SME → Team Lead

Progressed from frontline support to leadership, managing escalations, mentoring agents, and driving CX performance.

2022-2024
2024

Tech Mahindra – Operations Specialist

Strengthened expertise in large-scale operations and client solutions.

2024
2025

Amazon – Team Lead, Customer Operations

Led teams at one of the world’s largest e-commerce giants, mastering scalability, process optimization, and customer-first excellence.

2025
Sept’2025

Co-Founder & CTO, ZTS

Now driving the tech & innovation strategy at ZTS, building AI-driven tools and next-gen solutions to transform CX.

Sept’2025
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