Mohd Taher Uddin

Co-Founder & Chief Executive Officer

Taher is the operational heart of ZTS. With over 4 years of BPO experience and a postgraduate degree (MPharm) in Pharmacology, he has successfully led large teams, including managing a 150-member project. Known for his calm demeanor and sharp de-escalation skills, Taher earned a reputation where customers would personally request his assistance – a rare distinction in any BPO setup. His leadership is process-driven yet highly empathetic, making him a pillar of our service excellence, especially in healthcare-related projects.

Career Timeline

2017-2018

Khamur IT Solutions

Telemarketing Sales Executive: Joined a startup IT solutions company, building communication and sales acumen

2017-2018
2018-2022

Academic Growth & Upskilling:

Pursued a Pharmacy degree while honing skills in AI tools, data analysis, and communication.

2018-2022
2022-2024

Entry into Global BPO

Joined IntouchCX, gaining hands-on experience in global-scale customer support.

2022-2024
2024-2025

Supervisory Promotion

Promoted to SME, recognized with awards for excellence, process improvements, and team guidance.

2024-2025
2025

Operations Leadership

Elevated to Operations Team Lead, driving performance, mentoring agents, and ensuring smooth delivery

2025
Sept’2025

Co-Founder & CEO, ZTS

Established ZTS to transform CX by blending empathy with AI-powered innovation.

Sept’2025
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