Zorixon Technologies and Solutions (ZTS) was born out of a shared vision among a group of coworkers who had grown together in the BPO industry. While working for leading clients, we all experienced success, recognition, and promotions but we also noticed a serious gap in the way customer experience (CX) was being handled.

For many employees, support was just about clocking in for eight hours, following scripts, and closing tickets. Empathy, genuine listening, and understanding why a customer was upset often took a back seat. Tickets were closed, yet relationships were left open. Empathy was optional.

That didn’t sit right with us as this left the brand’s reputation vulnerable because customers remember how they are treated, not just how quickly their issues are resolved.

We realized that most brands, big or small, need to focus on their core business: Product development, growth, and innovation. They can’t always dedicate the time and expertise to customer experience, even though it’s one of the most critical elements for success.

That’s why we founded ZTS:

• To bridge the gap between brands and their customers with empathy-driven support.
• To ensure that every interaction builds trust, loyalty, and long-term relationships.
• To treat every customer not as “yours,” but as ours — because your customers are at the heart of what we do.

At ZTS, it’s simple: your brand, our voices; your trust, our services.