Blogs

The Latest in CX Industry

The Customer Experience Hub

Dive into the latest trends, tools, and strategies shaping customer experience and outsourcing – your hub for smarter support, efficiency, and growth.

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Why Outsourcing Customer Support is the Smartest Move Your Startup Can Make

Startups are built on hustle, innovation, and doing more with less. But let’s face it; when you’re busy building the next big thing, customer support often gets pushed to the back burner. Not because it’s unimportant, but because your team is already stretched thin. That’s exactly where outsourcing to a partner like ZTS becomes your growth hack.

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Top 5 Mistakes Companies Make When Choosing a BPO Partner

Outsourcing the wrong way can cost more than just money; it can damage customer trust, slow growth, and leave you constantly putting out fires. The good news? These pitfalls are easy to dodge if you know what to look for. Here are the top five mistakes businesses make when choosing a BPO partner, and how ZTS makes sure you never fall into the trap.

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Chat vs. Voice Support – Which One Wins for Your Business?

Customers expect answers fast, and the way you deliver support can make or break their experience. The big question: should your business lean on chat, voice, or a mix of both? The truth is, there’s no one-size-fits-all; each channel plays a unique role, and the right balance can transform your customer journey.

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Customer Experience Trends to Watch in 2026

Customer experience (CX) is evolving faster than ever, and 2026 is set to push the boundaries of what businesses and customers expect. Here are the top CX trends shaping the future, and how ZTS is already two steps ahead.

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The ZTS Support Playbook: People. Processes. Platforms.

At ZTS, our success isn’t accidental; it’s built on a rock-solid framework we call the 3 P’s of Support Excellence: People, Processes, and Platforms. Together, they form the playbook that transforms customer service into customer success.

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The Hidden ROI of Choosing the Right BPO Partner: Ultimate Checklist Before You Decide

Outsourcing is no longer only about saving costs. Today, businesses use BPO (Business Process Outsourcing) partners to improve efficiency, deliver better customer service, and scale faster.